care shaped by culture, family, and community
- what cultural safety means here: listening first, offering choices (practitioner gender where possible), family in rooms when preferred, flexible appointment times.
- your rights and consent: plain language summary; downloadable consent forms; how to withdraw consent.
- interpreter and communication: free interpreter line; how to ask for language support.
- transport and access: what we offer; how to book a ride; mobile clinic availability.
- feedback & yarns: how to tell us what worked and what didn’t; link to feedback form; commitment to responding.
